Services provided to U.S. Citizens include:
- Emergency Services: Arrests; Victim Assistance; Deaths; Welfare and Whereabouts.
- Citizenship and Nationality: U.S. passports or passport cards, lost/stolen, renewals, first-time applicants; Consular Reports of Birth Abroad (CRBA); Loss of Citizenship (renunciations/expatriations).
- Other Non-Emergency Services: Notarials and Authentications; Overseas Voting Assistance; Federal Benefits.
- Consular Information Program: Country Specific Information; Travel Alerts; Travel Warnings; Emergency/Security Messages; Messages for U.S. Citizens.
The Consular Section schedules appointments for non-emergency American Citizens Services (ACS) on Tuesdays and Thursdays, 8:00 a.m. – 11:00 a.m., except on U.S. and Malawian holidays.
Our goal is to serve you as quickly and efficiently as possible and requests for all non-emergency services, including passport renewals, the filing of Consular Reports of Birth Abroad, and notarial services, should schedule an appointment online
The online appointment system is easy to use, and appointments for all services are readily available.
We also have limited availability for walk-in appointments Tuesday and Thursday mornings from 8:00am to 11:00am. Please note walk-in appointments may experience long wait times, as those with confirmed appointments will be accommodated first. Depending on workload, we cannot guarantee walk-in appointments for non-emergency services will be accommodated. Those seeking non-emergency services outside these hours will be asked to schedule an appointment. No walk-in ACS appointments for non-emergencies will be seen on Fridays.
American citizens in need of emergency assistance can contact us by phone at 01-773-166, ext. 3443. Emergencies will be handled on a case-by-case basis.