U.S. Citizen Services

In the event of an emergency, please contact the U.S. Embassy using the numbers listed on the Embassy’s Emergency Contact Information for U.S. Citizens page.

U.S. Citizens may directly return to the United States with certain expired U.S. passports. 

If you are overseas and your passport expired on or after January 1, 2020, you may be able to use your expired passport to return directly to the United States until March 31, 2022.

You qualify for this exception if all the following are true:

  • You are a U.S. citizen.
  • You are currently abroad seeking direct return to the United States.
  • You are flying directly to the United States, a United States territory, or have only short-term transit (“connecting flights”) through a foreign country on your direct return to the United States or to a United States Territory.
  • Your expired passport was originally valid for 10 years. Or, if you were 15 years of age or younger when the passport was issued, your expired passport was valid for 5 years.
  • Your expired passport is undamaged.
  • Your expired passport is unaltered.
  • Your expired passport is in your possession.

You do not qualify for this exception if:

  • You wish to depart from the United States to an international destination.
  • You are currently abroad seeking to travel to a foreign country for any length of stay longer than an airport connection en route to the United States or to a United States territory.
  • Your expired passport was limited in validity.
  • Your expired passport is a special issuance passport (such as a diplomatic, official, service, or no-fee regular passport).
  • Your expired passport is damaged.
  • Your expired passport is altered.
  • Your expired passport is not in your possession.


The Consular Section schedules appointments for non-emergency American Citizens Services (ACS) on Thursday mornings, 8:00 a.m. – 11:00 a.m. except on U.S. and Malawian holidays. Schedule an ACS appointment.

American citizens in need of emergency assistance can contact us by phone during regular working hours at + 265 887 38 41 09 or after hours at +265 999 96 01 78. Emergencies will be handled on a case-by-case basis.

The Embassy’s Consular Section provides a full range of consular services, including: renewal/replacement of passports, registering U.S. citizens, certifying the citizenship of American children born in Malawi, providing information and advice on obtaining medical or legal assistance, processing requests for Social Security and Veterans Benefits, and emergency assistance in case of illness, injury, arrest or death.

The Embassy’s Consular Section can also:

  • Distribute payments from Social Security and Veterans Administration,
  • Assist with absentee voting,
  • Selective Service Registration,
  • and provide access to U.S. tax forms.

Current information about Malawi and advice for Americans visiting or living here is also available in the country specific information page on Malawi.

We also recommend that travelers check the State Department’s website travel.state.gov for information on any country they plan to visit.

Consular officers cannot act as travel agents, banks, lawyers, investigators, or law enforcement officers. They may not find employment, obtain residence or driving permits, act as interpreters, search for missing luggage, or settle disputes with hotel managers. They can, however, advise you how to obtain help on these and other matters.

Individuals seeking specific information that is not available on this website can email us at  LilongweConsular@state.gov. Most email queries are responded to within two business days. If your request is urgent, you may call +265 887 38 41 09 during regular working hours.

Alerts and Messages

COVID-19 Information

See all Messages and Alerts for U.S. Visitors to Malawi.